Have you ever gone to a business, in person or on-line, and gotten more than you bargained for, in a positive sense? Providing value to your customers in even the nice little things can add up to a great experience for everyone involved and it is a fun way to provide good customer service.
One of our SEO and website design clients, a Greeley Bed and Breakfast called The Currier Inn, does a wonderful job of this. One of the very nice added touches of customer service they offer is breakfast on your schedule, homemade and made to order, not buffet style or even all guests at the same time. Now tell me that is not a refreshing touch when you’re away from home.
How can or does your business provide extra nice touches of customer service? If you are not sure how to answer that question it may be an easy and fun way to improve your customer service.