One of the ways you can provide good customer service is as simple as introducing yourself. A good website design can and should be a good  introduction as well. Your website should welcome your customer and provide information about who you are and how you can help them. Since on-line interaction can seem impersonal, if you are able to get a customers name and use it to respond to them either in communication with them via phone or email or as part of a purchase, the interaction becomes more personal. Using the name of each customer also keeps your focus on the customer. Creating a positive experience for your customer can in turn have a positive effect on your website marketing efforts.

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Health and Wellness in the Workplace

I’ve been contemplating the idea of implementing a wellness program in our workplace. I’ve been doing some research and consulting with a wellness specialist and it turns out there are a ton of great free resources out there; The American Heart Association, Live Strong and WELCOA to name a few. You can create a wellness […]